Privacy Policy
Last updated: 2026
Zuperli is operated by Ng Ju Shuang. This policy explains how we collect and use your personal information when you browse our website, place an order or contact us.
Information We Collect
Depending on how you use our services, we may collect:
- Your name, email address, phone number and delivery address.
- Account details, order information and payment confirmation records.
- Messages, photos and unboxing videos you provide for after-sales support.
- Technical information involved in operating the website, such as your IP address, browser information and cookies.
We collect information that you provide directly and through the website tools described below. Please do not provide us with banking passwords, PINs or one-time passwords.
How We Use Your Information
We use your information to manage accounts, verify payments, prepare orders, arrange delivery or pickup, provide after-sales support, prevent fraud and meet record-keeping obligations.
Information marked as required is necessary to provide the relevant service. If you do not provide it, we may be unable to process your order. You may choose whether to receive promotional messages.
We will obtain your consent before using your contact details to send promotional messages. You may opt out at any time.
Sharing Your Information
We share relevant information with service providers only when necessary, including website hosting providers, courier companies and payment service providers. Messages sent through WhatsApp are also subject to WhatsApp’s privacy terms.
We may disclose relevant information when required by law. We do not sell your personal information.
Service provider used by this website: Hostinger.
Some service providers may process information outside Malaysia. Where cross-border transfers are involved, we will take the relevant measures required by Malaysian personal data protection law.
Cookies
Our website uses cookies to support functions such as account login and shopping carts.
You can manage cookies through your browser. Disabling essential cookies may affect some website functions.
Storage and Security
We take reasonable measures to protect personal information and restrict access to people who need it to perform relevant tasks. No online system can guarantee absolute security.
We retain information only for as long as necessary for the purposes described in this policy and applicable legal requirements, after which we securely delete or anonymise it.
Your Choices and Rights
You may contact us to request access to or correction of your personal information, withdraw consent, stop receiving promotional messages or request deletion where applicable. Some records may need to be retained to meet legal requirements.
If you have questions about how your personal information is handled, you may contact us. You may also raise concerns or complaints with Malaysia’s Personal Data Protection Commissioner.
Underage Users
Our products are intended for ages 14 and up. Users under 18 should create accounts or place orders with a parent or guardian’s consent and involvement.
Contact Us
Privacy enquiries: zuperli5093@gmail.com
WhatsApp: +601112805093
Business address: 5, Jalan Madu 3, Taman Madu, 83700 Yong Peng, Johor